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RETURN AND/OR
EXCHANGE

Return by mail

We’ve partnered with the Post Office to make returning orders even easier. Follow the link below to initiate a return. Before you commence, please make sure your item(s):

  • Meet the below returns conditions (unless the product does not meet the consumer guarantees)
  • Was purchased on ekayah.com
  • Maximum size is 120cm cubic dimensions
Initiate a Return

$6.95 fee applies for Post Office Drop-off (Cheapest Option); courier pickup costs extra.

RETURNS
CONDITIONS

What can I return or exchange and when?

If you change your mind on an item, you can return it for an exchange or refund. Please see returns policy here for further details and return conditions. The change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.

Please note all return items are reviewed upon processing to ensure they meet the return conditions listed in the policy. Goods that do not match return conditions will be returned to the customer.

Exchanges 

How do I exchange an item?

Online exchange  You can exchange your item for one of a different size or colour by sending it back and  requesting an exchange. There will, however, be extra shipping and handling fees. If the item you’re exchanging it for is of a higher value, you will also be charged the difference.

Got more questions? Read our returns and exchanges FAQ.

FAQ's

Check our FAQ's