To initiate a return please submit a request for a Return Authorization (RA) through our returns & exchange page. Alternatively, you can contact our Customer Care team on to assist you with the return process.

Once your purchase has been completed, an e-mail confirmation will be sent to the address on file. This e-mail acts as an invoice and includes your order number.

Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). During peak periods, processing times may exceed 2 business days.

Please send us message with a picture of the issue in our chat here on the site, and we’ll be sure to resolve the issue for you!

You have a 30 day right of return.

Most of our products have Free delivery…timelines vary per product. When we do charge for delivery, we charge standard delivery rates from Canada Post. See product description.

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